Customer Order Status

After signing the contract the order will be processed through our system.Within 5 – 10 days from the contract date you will be contacted by our Installation Department to determine a time for final measure. Once the final measure has been completed your order is sent to manufacturing. Our Installation Department will contact you 6 – 8 weeks after the final measure to schedule a date for installation.

As you prepare for the installation of your new windows or doors, be sure to remove all knick-knacks, window treatments, and furniture from the installation area. At the conclusion of the installation please hand your final payment to the installer.

If you would like to find out where your product is in our manufacturing cycle, then please contact Pace Window and Door between 8am and 5pm Monday – Friday. Our Installation Department looks forward to answering any of your questions.