FAQ
General
Pace uses only full time employees to represent our products. Pace would never use subcontractors as our first impression.
It is a program that rewards Pace customers for referring friends and family. A referral sheet will be sent out after the installation with the warranty packet. If an individual that you refer purchases windows, we will pay you according to the following order quantity:
Yes, but the homeowner is responsible for providing Pace with all the association regulations and requirements.
We offer financing/budget plans and can find the perfect plan that works for your budgetary needs.
Yes, we work with Home Owners Associations (HOA’s).
Installation
Please provide a clear work space for our installers. This includes:
Removing knickknacks, draperies, blinds, and all hardware
Move furniture – provide enough space so that our installers can properly drop cloth their work area
Remove window air conditioning units
Be sure to disconnect your alarm system, we suggest having this done professionally by your alarm company. Please note that Pace Windows and Doors will not be responsible for disconnecting or reconnecting your alarm system.
The Installation Department will contact you within approximately 6-8 weeks from your final measure to set up an installation date. The exception to this is special product orders, and you will be notified of this when you sign your contract.
The homeowner is responsible for determining if their town requires building permits for window or door replacement and obtaining said permits. Pace will provide direction and contacts if necessary.
Pace installs all year round, however we do take weather into account during the installation. Winter installs are done with limiting the exposure of the interior to the outside. Rain or extreme weather will also be handled in the same manor. The installation department will make the determination on weather restraints and installation procedures and communicate necessary information to the homeowner on the day of installation.
We always suggest that the homeowner is there on the day of the install. If other arrangements are necessary, contact the Pace Installation Department. If the homeowner is not able to be home, the person at the home must be 18 years or older if not the homeowner.
Pace will remove all debris associated with the installation process including old windows.
After signing the installation completion form, you will pay the installer the remaining balance with check, cash or credit card. Please make your checks payable to Pace Windows and Doors, and note your contract number on your check. If paying by credit card, then list the number and expiration date on your installation completion form or call into the office during normal business hours.
Within 5-10 days of your finalized contract date, our scheduling department will contact you.
Things To Remember:
All measures are done between Monday and Friday 8-5pm, please call if special arrangements are necessary.
We give three hour windows for a measure appointment, taking into account travel time, traffic, questions, and size of job.
Windows measured will be based off of the contract signed.
You can use a mild soap and water combination or any off the shelf glass cleaner.
This is dependent on the size and scope of the job and will be reviewed by the installation department, and conveyed to the homeowner prior to installation.
Service
There is no such thing as a condensation-free window. Even walls will “sweat” under conditions of high humidity. Remember that windows do not cause condensation; they simply prevent the moisture from escaping to the outside and serve as a highly visible surface where condensation can be easily noticed. If inside glass surfaces on double- or triple-glazed windows show excessive condensation, you can be reasonably sure that moisture is also collecting in your walls and ceilings. When outside condensation occurs, this does not mean your insulating glass unit is defective. In fact, it shows that the unit is doing its job – insulating the building from the environment.
Condensation is not occurring in the glass but on the outside. If there is moisture inside the window, then you have a seal failure in between the glass.
Window screen mesh is covered in the warranty as long as the owner brings the screen to our showroom for re-screening.
Condensation is not occurring in the glass but on the outside. If there is moisture inside the window, then you have a seal failure in between the glass.
Yes, glass breakage is covered for the life of your home. The exception to that is acts of God, fire, flood, theft, vandalism. or anything that homeowner’s insurance will cover.
Most everyday activities produce water vapor. One shower produces a 1/2 pint of water vapor, a houseplant generates 1 pint of water vapor a day and one person’s breathing produces 3 pints of water vapor per day. Although it’s an uphill battle, there are a few things you can do to help control moisture levels in your home.
Use kitchen and bathroom exhaust fans.
If you have a humidifier, set it to correct outside temperature.
Properly vent clothes dryers, gas appliances, stoves, etc.
Make sure attic, basement and crawl spaces are well ventilated and free from obstructions.
Don’t store firewood inside, a cord of wood can release 60 gallons of water.
Crack a window in the kitchen, bathroom, and laundry room, during and after use.
Install energy-efficient windows.
Yes. At no cost, Pace offers a transferable warranty as long as title building stands.
General service and warranty items are at a 3 – 4 week lead time for scheduling.
Under the right conditions, condensation can occur both inside and outside your home. The source of condensation, or “sweating” on windows and mirrors inside a home is caused by humidity, or invisible water vapor, present in virtually all air. When this water vapor comes in contact with a surface, which is at a temperature below what is called the “dew point,” the vapor turns to visible droplets of liquid, or condenses on the cooler surface. This often happens to bathroom mirrors and walls after someone has taken a hot shower. Condensation can also occur on windows during the winter if the inside humidity level is high enough.
In order to help you as quickly as possible, please be prepared to give our service department the following information:
Name
Phone number
Installation date
Sales person
Contract and warranty number
Product issue
All information is listed in your warranty packet that you received at the time of measure.